Costa

Reviews about Costa

• 1 / 5

  By Stephen Tuthill
  Went to Costas with family: coffee didn't taste like coffee, and had to ask for one more shot; food not bad. The staff were miserable, and not very friendly.
  
  Won't be coming again.
  March 29, 2017
• 1 / 5

  By Karen McCormack
  Terrible customer service tonight 7/2/2017. Young girl behind the counter either didn't like us or doesn't like her job, she had a glare from the minute she started "serving" us. Her "service" consisted of throwing our cakes on a plate, making us feel like we really inconvenienced her by actually choosing what to get (it was really quiet too). We ordered our drinks and I handed her my Costa card which she returned by slamming it down on the counter. I paid and while doing this she ignored me and slammed teaspoons in the saucers. My husband and our son stood there, looking at each other in disbelief that someone can be that rude with out actually feeling bad!!!! So I asked before they made our drinks to refund me as I'd rather go somewhere for a decent service. The guy who refunded us didn't even apologise for this situation, the girl kept saying "i dont know what you mean". I very clearly explained what I meant. If you don't want to put a smile on your face and just generally be polite when dealing with customers, then go get a job where you don't have to deal with people. Sadly Costa at martlesham has the monopoly in the area, and will are always be busy, but that does not excuse poor customer service.
  August 16, 2016